Refund Policy

At IMMERSE X LIMITED, we are committed to providing our customers with exceptional service. As providing and managing skill-based prize competitions, we understand the importance of clarity and transparency in our policies. Please read the following Refund Policy carefully as it contains important information regarding your rights and obligations.

1. General Policy

Once a ticket for any of our competitions has been issued, we operate under a strict no-refund policy. This policy is applicable to all types of transactions made on our website, including but not limited to entry fees for competitions.

2. No Refund After Ticket Issuance

Upon completion of your entry into any of our competitions and the subsequent issuance of a ticket, you are not eligible for a refund under any circumstances. This includes, but is not limited to, situations where:

• You change your mind about participating.
• You decide you no longer wish to be entered into the competition.
• You mistakenly enter the competition more times than intended.
• You are unable to attend any event or claim any prize related to the competition.

3. Exceptional Circumstances

We reserve the right to issue refunds in exceptional circumstances at our sole discretion. This does not constitute an obligation on IMMERSE X LIMITED to grant a refund in any specific circumstance or to offer a precedent for future refund requests.

4. Competition Cancellation or Changes

In the unlikely event that a competition is cancelled or significantly altered by IMMERSE X LIMITED (excluding alterations mentioned in our Terms and Conditions), we may, at our discretion, offer a refund for the entry fee of that specific competition.

5. Contacting Us

If you have any questions or concerns about your entry, ticket, or any aspect of our Refund Policy, please contact us at info@imxprize.co.uk. We aim to respond to all queries promptly and efficiently.

6. Policy Updates

This Refund Policy may be updated or amended at any time. Such changes will be effective immediately upon posting on our website. Your continued participation in our competitions following any such changes will indicate your acceptance of such changes.

7. Acknowledgment and Agreement

By entering into our competitions and accepting our Terms and Conditions, you acknowledge and agree that you have read, understood, and agree to be bound by this Refund Policy.